This is a strategy from Tearing Up Your 2020 Plan:
- Part I: Opportunities to Change with the Times
- Part II: How to Find Out What’s Changing, for Whom, and How
- Part III: Estimating Demand for Your Business During COVID-19
- Part IV: What Google Knows vs. What the Marketer Shows
- Part V: How is Your Customers’ Language Changing?
- Part VI: Using Search to Improve Customer Experiences
Watch the Video:
Read the Transcript:
As marketers, we want to understand and estimate demand in three periods, alright?
We look at what January and February look like for our businesses– Wil showed you his for Seer [before it all happened] and then maybe the next six to nine months — say March/April to about December/end of year — [and yes] there might be a significant amount of demand lost.
For many of us, there will be some demand growth as well. That happens because as people shift their behavior, they shift investments, they shift their mindset.
If you’re in an industry that sort of benefits from quarantine restrictions, those kinds of things, there will be some demand growth. And then post-crisis demand will look different as well.
This is how I sort of think about it, which is — I don’t want to cut my marketing or advise anyone to cut my marketing by more than the demand that’s lost. So I need some way of estimating what that demand is. If I cut my marketing more than demand, that’s lost, I am in danger of losing out on opportunity.
Things will look even worse for me than they look across the board.
Likewise, I don’t want to cut so deep that I remove the potential for growth during the near term or longer term periods.
In this, you know, really, really tough economic time, your organization probably falls into one of these three buckets, right?
- Directly Harmed: You’re in travel like Expedia or events like South by Southwest or Meet ups.
- Directly Benefiting: Your Patreon, Whole Foods, Zoom
- Indirectly Affected: Fitbit, people are sort of moving less, but maybe they care more about their activity at home and there’s some more home activity. We’re not sure where they land.
For Zencastor, they’re looking at podcast consumption being down a bit because people aren’t driving to work. But they’re also looking at more podcasts starting because a lot of people are starting their own podcast now that they have new fancy recording equipment at home that they’ve purchased.
For my company, SparkToro, I don’t know whether we’re directly harmed or directly benefiting. We’re sort of indirectly affected.
And in these buckets, there’s different things that we can do.
So I pulled some examples:
Directly harmed folks generally speaking, I think that some of the smartest ones have been building brand awareness and investing in creating future demand.
I’ll actually show a few more examples in the travel space, specifically where folks are making investments for the future, predicting that that pent up demand will release at some point. And if they play their cards right and capture consumer interest, they’ll have it in the future.
You could be directly benefiting, in which case I think the absolute right thing to do is to be generous with that benefit.
So I think, you know, Patreon, I don’t know if you’ve seen folks like Gum Road and Shopify. Shopify did this amazing thing where they created a huge fund for creators and small businesses up in Canada, that they’re investing almost like a mini government entity, right? Making not just loans, but grants, paychecks on.
The same thing for Wonderstock, helping other people because they are indirectly affected. So they just look for ways to be helpful — I think that that’s a great thing to do.
That’s what we’re trying to do at SparkToro. I think that’s what a lot of businesses are doing and I’ll show you why this is true.
Helping people over everything else is not just the right thing to do — it’s also what is resonating most out there.
I think we can understand the scenario that we’re gonna be in in Three Waves:
- Nothing but COVID: March 2020 – April 2020
- Transition to Life Online: May 2020 – February 2021
- The New Normal: March 2021+
There’s sort of this March and April period where our attention is on nothing but, you know, the disease and our health and worrying about family and all that kind of stuff. I actually feel like even right now, we’re coming out of that a little bit. Some people are coming out of it at least make twenty, twenty two.
I think probably next year there’ll be this transition to life online in a recession climate, hopefully not a depression, but possibly too.
Then from March or perhaps later onward kind of a period when we are anticipating or getting a vaccine and things are returning to a new normal. That’s that third period.
- Understanding the three waves of the pandemic will allow you to properly estimate the impact and effect it has had on your business.
- Make strategic decisions before cutting your budget.
- If you are in the position to help people, DO IT!
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