Case Studies

UX Improvements Boost Non-Profit Conversions +600% and +97%

Seer used Hotjar and Google Analytics data to identify pain points in the user journey in order to increase conversions for a non-profit client.

Overview

The Casey Foundation, a nonprofit that works with children, sought Seer's help to improve performance of their annual publication. Seer recommended ways to increase traffic and improve conversions, leading to 30% traffic growth and a +600% in report downloads.

Client

The Casey Foundation

Industry

Type

[The Impact]
+600%
state report downloads
+145%
homepage report downloads
+30%
traffic to report landing pages

The Challenge

aecf-2021kidscountdatabook-cover-2021The Casey Foundation releases a yearly publication (available for users to download) that provides information on America’s child population at both a national and state level.

Using historical data from previous years, Seer’s goal was to provide recommendations that would ultimately increase traffic to key conversion pages while driving more Report Downloads year-over-year.

The Strategy

Through behavioral analysis of Hotjar heatmaps and data from Google Analytics, Seer discovered pain points in the user journey to conversion, including:

1) Too many options on the page at a time

Heatmaps uncovered that the primary CTA to convert was the least engaged with link on the report landing page.

2) Unclear / lacking CTA from the homepage

Despite the homepage being the highest trafficked page on the site (where most users started their journey), it had a less than average conversion rate for report downloads.

Execution

1) Minimize all potential distractions

Change the page layout to require fewer steps for users to convert:

PDF-UX-Boosts-Non-Profit-Conversions-by-600-and-97-3

2) Optimize for desired user path

Feature a more prominent, clickable CTA design from the homepage:

PDF-UX-Boosts-Non-Profit-Conversions-by-600-and-97-2

 

The Results

→ +600% increase state report downloads

→ +145% increase in homepage report downloads

→ +97% increase in annual report downloads

→ +30% increase in traffic to report landing pages

The insights from Seer's analysis of Hotjar and Google Analytics data led to an increase in traffic and conversions on key landing pages. 

Ready to increase conversions on your site? Let’s talk.

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"The Casey Foundation has long encouraged nonprofits and public systems to make change for kids and families based on data and what works. When Seer offered new on-site strategies — based on user behavior — to improve how our readers accessed the Foundation’s KIDS COUNT Data Book, we felt confidence as we iterated our designs.

While the metrics of this project’s success mostly center around marketing conversions, the true benefit is that more individuals were able to learn about child well-being in their state and, hopefully, start to create change."

- John H, Sr. Communications Manager

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About Seer Interactive: 

Seer Interactive is at the forefront of Generative Engine Optimization (GEO). We run enterprise-scale AI search experiments and turn them into proven strategies that deliver AI visibility and business impact. We help enterprise brands navigate the shift between traditional SEO to AI visibility, building strategies that win across search engines, LLMs, and wherever your customer is looking for answers.

Our edge? Decades of thinking about how people get answers to problems, across social, SEO, Paid, and UX, now applied to AI search through live GEO experiments that deliver measurable visibility. Wil Reynolds and the Seer team have been leading the conversation on AI, SEO, and GEO since the beginning.

Seer partners with industries from SaaS and e-commerce to healthcare and banking , helping brands like American Family Insurance and Capital One adapt, move faster, and capture visibility in an AI-first world.