The Challenge
The client — a prominent cloud computing company — found that signups for its services were falling behind. Competitors were circling and gaining ground.
Working with a client of this size and complexity was a Seer first. The client’s processes and scope of work were fundamentally different from anything we’d done. At first, our team struggled to keep pace. We were getting lost in the requests and missing the rationale behind them. Even after growing the team, some of the client’s more taxing tasks exhausted our resources, leaving us less time to create new strategies.
Our go-to strategies weren’t translating. We needed to start from scratch.
The Execution
1. Starting from Scratch
We paused and took a step back. We tossed our old approach and collaborated with the client to build a custom strategy around quarterly tests and goals. We made scalable formats we could tweak and reuse across markets. Our team changed too, refreshed with members new to the client — and to Seer. To start, they had only one task: ensuring this client’s success.
2. Out-Caring the Competition
The client had a big name, but we wanted to know the faces behind it. We built trust by spending more time on their campus. We asked better questions. And we worked hard.
We completed 50 campaigns with 20,000 keywords in three days so the client could present them at a meeting. That empathy grew within the team, too, with members frequently jumping in to take on one another’s roles.
3. Inventing New Tools
For certain routinely cumbersome tasks, there just weren’t any shortcuts. So we invented them.
We automated our weekly reporting process, cutting it down from four hours to 40 minutes. Across the team, it saved 208 hours per year on menial tasks, which allowed us to reallocate that time to focus on strategy.
We finished out the arsenal with a launch checklist, a queue form for assigning tasks, and an optimization tracker that links performance changes to specific optimizations.
"We just show that we give a shit. I think the client finds us trustworthy because when they ask us to do things we’ve never done before, we just run with it. Whether the test works or fails isn’t as important as what you learn from it."
- Ali Wilson, Seer Team Member