The Challenge
During one of our ongoing analyses we discovered an odd discrepancy between traffic being driven by Paid Search and their resulting interactions on site.
First we noticed that Paid Search traffic drove a low volume of our desired conversion: demo requests. In addition, we found that returning users who first landed on this page from PPC during this two week period did not drive any conversions BUT they did drive 212 logins.
If overall, only a small number of users submitted a conversion that landed on this page, it’s unlikely that these same users would then drive 212 logins within the same two weeks. This indicated to us that the users who were actually landing on these PPC pages are already customers—meaning they wouldn’t convert.
The Strategy
Targeting existing customers through Paid Search was losing marketing dollars, so we now needed a plan for how to exclude existing customers on an ongoing basis.
The team was already excluding an initial list of customers from PPC campaigns, however, our recommendation was to exclude current and new customers on an ongoing basis. After a discussion with the client we decided to get an updated customer list from the client on a quarterly basis and build on the exclusion list so as not to target current customers.
This simple, quick solution had a big impact.
"Our web analytics needed a lot of help. Since bringing Seer on board, they’ve helped us transform our data from inaccurate, to a source of truth which informs a large majority of our performance optimization efforts. They are a true extension of our team."
- Bill K, Sr. Digital Marketing Manager