March 17, 2009

My ROAS is over 600% and I’m Losing Money?!!

I’ve been on the prowl lately for a CPA/ROAS calculator to determine the profitability of my PPC accounts. The main problem that I run into is that most of the free CPA/ROAS tools out there don’t consider all of the factors that I’m interested in evaluating when setting CPA & ROAS goals.

For example, let’s say that I arbitrarily decide that anything over a 600% is good enough for me because it most likely means I’m making boat loads of money. Unfortunately, that’s not always the case. Check out the little test I performed below.

Let’s say I have an e-commerce campaign with the following stats:

Impressions: 108,708
Clicks: 5181
CTR: 4.77%
Conversions: 495
CPA: $9.37
Conversion Rate: 9.55%
Cost: 4,643
Avg. CPC: $0.90
Avg. Sale: $57
Profit Margin: 10%
Revenue: $28,339
ROAS: 612%

Upon first glance, it appears that this campaign is doing well. The main indication is the 612% ROAS. Let’s see how well the campaign is actually doing when profit margins are factored into the evaluation.

Using a neat free ROI tool that Bonnie on the SEER PPC Team found on Twitter, I input a few campaign stats and I’m able to see my actual ROI as well as where CPA needs to be in order to break even.

Calc #1

This calculator just kicked my ROAS’s butt. With a 10% profit margin, my actual ROI is -39%. So instead of making $6.12 on every $1 I spend, as my ROAS lead me to believe, I’m actually losing my $1 investment as well as an additional $0.39 on that dollar. Yikes! At least now I know that in order to break even, I’m going to need to decrease by CPA to about $5.74.

The ROI calculator above inspired me to make my own calculators to measure performance at the account and campaign levels since I’ll be using it quite often now to measure profitability.

Campaign Performance

Calc #2

Even though I don’t consider operating overhead at the campaign level, I don’t want to ignore it entirely. Often times, account owners will want to know how profitable their accounts are when both advertising cost and the agency management fee are factored in. Monthly management fees tend to be somewhere between 10-20% of monthly total online spend. To keep it simple, let’s jump right in the middle at 15%. So in this case, the operating expense is the monthly management fee.

Below are performance stats at the account level over a one month period, along with the 15% monthly agency fee:

Calc #3

So, overall the account is profitable.

Here is how the calculator works:

The orange fields are input fields.

Cost of Goods sold: For this particular account, the average profit margin is 28%. So COGS sold in this example is 72% of total revenue, or (0.72*$59,118.50) =$42,565.

Operating Expense: In this example, we assumed a monthly fee equal to 15% of spend, or (0.15*$6,541.12) =$981.15

Break-Even CPA: (Profit after advertising/Conversions)-(Advertising Cost/Conversions). Or, ($59,118.50-$42,565.32-$981.17-$6,541.12)/922)-($6,541.12/922)=$16.89

Actual ROI: (Profit after advertising/Advertising cost), or ($9,030.89/$6,541.12)=138%

After all of the monthly costs, my client ended up making $9,012.06. Woo hoo!

This calculator is still a bit of a work in progress so if you see any formulas that should be tweaked, please don’t hesitate to leave a comment!

3 COMMENTS

  • Mark Kennedy says:
    March 18, 2009 @ 5:54 pm

    Great post. With PPC, it really is about the ROI. One thing you can consider if you have the ability to access the statistics. What is the value of a repeat customer?

    So for example, you have the average sale at $64.10 and the CPA is $7.09. After you crunch the numbers you see that the campaign is profitable at that CPC and those click-through and conversion rates. Good all around.

    However, does the person who makes that purchase come back later and buy another product? If you have the data that says they do, that can give you some room to increase your CPC for more traffic.

    Now, that will/may increase your CPA, but if the average search customer is returning to make another purchase later on, then a slight increase in the CPA works as long as it doesn’t outweigh the revenue of a repeat transaction. In other words, over the course of a set period (month year, etc), is that average revenue of $64.10 actually higher?

    The difficult part is tracking that repeat business, but if it can be done you have that much more data to use to the campaign’s advantage.

  • links for 2009-03-18 | Seth Goldstein Online says:
    March 18, 2009 @ 8:06 pm

    [...] My ROAS is over 600% and I’m Losing Money?!! I’ve been on the prowl lately for a CPA/ROAS calculator to determine the profitability of my PPC accounts. The main problem that I run into is that most of the free CPA/ROAS tools out there don’t consider all of the factors that I’m interested in evaluating when setting CPA & ROAS goals. (tags: ppc roi adwords roa) [...]

  • joanne hart says:
    March 19, 2009 @ 5:06 pm

    @Mark: Thanks for the great feedback! I agree completely with you that AdWords ROI is not accurate unless the value of a repeat customer is factored in. It might be a good idea to supplement the charts above with Analytics data on repeat customer trends in order to get a general feel for how much repeat business you might expect from conversions that occurred over that same period of time. Just a thought!

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