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May 24, 2010
How would you handle a 1.6 Million Dollar Mistake?
Today I had the fortune of reading this post over at Zappos. (found via techmeme.com)
I feel horrible for them, but loved how they handled it. And stayed true to their “customer first” ways.
I encourage EVERYONE to read this then put on your manager/CEO hat. And when you read it you, and only you will TRULY …
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